Outage in Xandr

Degradation of Inbound Traffic from Amazon TAM

Resolved Minor
August 01, 2025 - Started 29 days ago - Lasted 11 days
Official incident page

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Outage Details

We are currently investigating the following issue::

  1. Component(s): Ad Serving
  2. Impact(s):
    • Decrease in requests sent to Bidder customers
    • Decrease in requests received from Amazon TAM
  3. Not Impacted:
    • UI
    • API
  4. Geolocation(s): Global (Global)

Status: We will provide an update as soon as more information is available. Thank you for your patience.

Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 08/12/2025 02:51PM

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

MONITORING 26 days ago - at 08/04/2025 10:02PM

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.

IDENTIFIED 26 days ago - at 08/04/2025 06:26PM

We have identified the cause of the issue, and our engineers are actively working towards a resolution. We will provide an update as soon as possible. Thank you for your patience.

INVESTIGATING 29 days ago - at 08/01/2025 06:45PM

We are currently investigating the following issue:: Component(s): Ad Serving Impact(s): Decrease in requests sent to Bidder customers Decrease in requests received from Amazon TAM Not Impacted: UI API Geolocation(s): Global (Global) Status: We will provide an update as soon as more information is available. Thank you for your patience.

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