Outage in Xandr

Line Item Spend Not Initiating

Minor
September 29, 2025 - Started about 6 hours ago
Official incident page

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Outage Details

We are currently investigating the following issue::

  1. Component(s): Ad Serving
  2. Impact(s):
    • Line Items failing to initiate spend; Workaround: Adjusting the budget or pacing settings allows Line Items to start spending.
  3. Not Impacted:
    • UI
    • API
  4. Geolocation(s): Global (Global)

Status: Workaround: Adjusting the budget or pacing settings allows Line Items to start spending. We will provide an update as soon as more information is available. Thank you for your patience.

Latest Updates ( sorted recent to last )
MONITORING 35 minutes ago - at 09/29/2025 07:24PM

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.

IDENTIFIED about 1 hour ago - at 09/29/2025 06:35PM

We have identified the cause of the issue, and our engineers are actively working towards a resolution. We will provide an update as soon as possible. Thank you for your patience.

INVESTIGATING about 6 hours ago - at 09/29/2025 01:29PM

We are currently investigating the following issue:: Component(s): Ad Serving Impact(s): Line Items failing to initiate spend; Workaround: Adjusting the budget or pacing settings allows Line Items to start spending. Not Impacted: UI API Geolocation(s): Global (Global) Status: Workaround: Adjusting the budget or pacing settings allows Line Items to start spending. We will provide an update as soon as more information is available. Thank you for your patience.

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