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Outage in Xandr

Seller Deal Metrics not showing

Resolved Minor
October 01, 2025 - Started 7 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating the following issue::

  1. Component(s): Partner/Deal pages
  2. Impact(s):
    • Deal Metrics are not displaying on the Partner Deal page; Workaround: Use the SMW screen or generate a Seller Deal Metrics Report.
  3. Not Impacted:
    • Ad Serving
    • Bidding
    • API
  4. Geolocation(s): Global (Global)

Status: We will provide an update as soon as more information is available. Thank you for your patience.

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 10/01/2025 10:37PM

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

MONITORING 7 months ago - at 10/01/2025 07:52PM

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.

IDENTIFIED 7 months ago - at 10/01/2025 05:25PM

We have identified the cause of the issue, and our engineers are actively working towards a resolution. We will provide an update as soon as possible. Thank you for your patience.

INVESTIGATING 7 months ago - at 10/01/2025 05:03PM

We are currently investigating the following issue:: Component(s): Partner/Deal pages Impact(s): Deal Metrics are not displaying on the Partner Deal page; Workaround: Use the SMW screen or generate a Seller Deal Metrics Report. Not Impacted: Ad Serving Bidding API Geolocation(s): Global (Global) Status: We will provide an update as soon as more information is available. Thank you for your patience.

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