Outage in Xandr

EMEA clients may see 403 or 504 errors while calling Invest/Monetize APIs

Resolved Minor
November 12, 2025 - Started 19 days ago - Lasted about 7 hours
Official incident page

Incident Report

We are currently investigating the following issue::

  1. Component(s): API
  2. Impact(s):
    • Latency, timeouts and errors in API
  3. Not Impacted:
    • Ad Serving
    • Bidding
    • UI
  4. Geolocation(s): Central Europe (FRA1), Western Europe (AMS3)

Status: We will provide an update as soon as more information is available. Thank you for your patience.

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Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 11/12/2025 07:22AM

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

MONITORING 19 days ago - at 11/12/2025 01:03AM

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.

INVESTIGATING 19 days ago - at 11/12/2025 12:46AM

We are currently investigating the following issue:: Component(s): API Impact(s): Latency, timeouts and errors in API Not Impacted: Ad Serving Bidding UI Geolocation(s): Central Europe (FRA1), Western Europe (AMS3) Status: We will provide an update as soon as more information is available. Thank you for your patience.

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