Outage in Xandr

Some hosted video and audio creatives remain in asset processing status

Resolved Minor
December 24, 2025 - Started 21 days ago - Lasted about 9 hours
Official incident page

Incident Report

We are currently investigating the following issue::

  1. Component(s): Creative uploads
  2. Impact(s):
    • Already uploaded video/audio creatives are impacted, new uploads are currently not affected.
  3. Not Impacted:
    • Ad Serving
    • Bidding
    • UI
    • API
  4. Geolocation(s): Global (Global)

Status: We will provide an update as soon as more information is available. Thank you for your patience.

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Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 12/25/2025 12:03AM

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

MONITORING 21 days ago - at 12/24/2025 05:37PM

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.

INVESTIGATING 21 days ago - at 12/24/2025 03:33PM

We are currently investigating the following issue:: Component(s): Creative uploads Impact(s): Already uploaded video/audio creatives are impacted, new uploads are currently not affected. Not Impacted: Ad Serving Bidding UI API Geolocation(s): Global (Global) Status: We will provide an update as soon as more information is available. Thank you for your patience.

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