Outage in Xendit
Callback / Webhook Intermittent Delayed
Resolved Minor
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Outage Details
Dear customers,
We are noticing a degraded performance on webhook or callback delivery to your server URLs in Live mode
Some webhooks will be delayed until issue has been resolved
Our teams are in all hands to investigate and restore degraded system
We will share more update when we have one
Components affected
Xendit Direct Debit Xendit eWallets Xendit xenPlatform Xendit Invoices Xendit Virtual AccountsLatest Updates ( sorted recent to last )
MONITORING
about 3 years ago - at 09/01/2022 01:05PM
Dear customers,
We have successfully reconciled 75% of the total affected webhooks at this time
We are continuing to reconcile the remaining affected webhooks and are prioritizing payments webhooks for the time being
Our teams are in all hands to reconcile and we are estimating the reconciliation process will take another hour or two, but we will share more update when we have one
We apologize for the inconvenience caused and we appreciate your patience here
MONITORING
about 3 years ago - at 09/01/2022 09:42AM
Dear customers,
A fix has been implemented, and we are seeing healthy webhook traffic starting 4:16pm GMT+7
We are continuing to monitor the traffic
We are also reconciling affected webhooks. We are aiming to reconcile all affected webhooks within 4 hours by 8:16pm GMT+7
INVESTIGATING
about 3 years ago - at 09/01/2022 09:20AM
Dear customers,
We have detected the same issue affecting some of Virtual Accounts webhooks
We are working to investigate and restore the degraded system
INVESTIGATING
about 3 years ago - at 09/01/2022 09:03AM
Dear customers,
We are noticing a degraded performance on webhook or callback delivery to your server URLs in Live mode
Some webhooks will be delayed until issue has been resolved
Our teams are in all hands to investigate and restore degraded system
We will share more update when we have one
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