Callback / Webhook Intermittent Delayed

Dear Valued Customers,

Currently we are still in the monitoring phase. We are seeing healthy webhook traffic, you may expect normal behavior.

We are continuing to monitor the traffic and also reconciling the affected webhooks. We are aiming to reconcile all affected webhooks for the next 4 hours:
1. for delayed callback, we will resend the callback;
2. for delayed status update, we will update the status accordingly.

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support

Dear Valued Customers,

Currently we are in the monitoring phase. Current experience expectation:
1. No more delay for callback to your system;
2. Pending status update in the dashboard.

We are still monitoring this issue closely.

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support

Dear Valued Customers,

We are noticing a degraded performance on webhook or callback delivery to your server URLs in Live mode. Main impacts for this issues:
1. Webhook delivery to you will be delayed;
2. Webhook delivered to you, but status in your Dashboard are still PENDING , instead of FAILED, COMPLETED.

Our teams are in all hands to investigate and restore degraded system and we will share more update when we have identified the root cause.

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support