Outage in Xendit

High Latency API Response for users in Asia Pacific Region

Resolved Minor
January 14, 2023 - Started almost 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

Dear customers We have detected issues in the following services: All API services for customers in the Asia-Pacific regions. Intermittent high latency (>30s) on for users who are calling our APIs from the Asia-pacific region. We are currently in the process of investigating this with our upstream service providers and will keep this page updated as we learn more and restore these services.
Components affected
Xendit Payouts Xendit Invoice Xendit Retail Outlet Xendit Virtual Accounts Xendit Cardless Credit Xendit xenPlatform Accounts Xendit eWallets Xendit Direct Debit Xendit QR Codes Xendit xenDisburse Xendit Cards Xendit PayLater Xendit xenPlatform Transfers Xendit Recurring Payments Xendit Dashboard

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 01/14/2023 08:44AM

This incident has been resolved.

MONITORING almost 3 years ago - at 01/14/2023 08:32AM

Dear customers

Our monitors shows that the anomaly has stopped and system performance has recovered.
We are monitoring the situation closely and following up with our upstream provider.

INVESTIGATING almost 3 years ago - at 01/14/2023 08:24AM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 01/14/2023 08:01AM

Dear customers

We have detected issues in the following services:

All API services for customers in the Asia-Pacific regions.

Intermittent high latency (>30s) on for users who are calling our APIs from the Asia-pacific region.

We are currently in the process of investigating this with our upstream service providers and will keep this page updated as we learn more and restore these services.

Latest Xendit outages

Payouts Disruption in Indonesia - about 5 hours ago
Payouts Disruption in Philippines - about 9 hours ago
Payouts Disruption in Philippines - about 10 hours ago
Payouts Disruption in Philippines - about 11 hours ago
Payouts Disruption in Thailand - about 13 hours ago

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