Outage in Xendit

High Latency API Response for users in Asia Pacific Region

Resolved Minor

January 14, 2023 - Started about 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

Dear customers We have detected issues in the following services: All API services for customers in the Asia-Pacific regions. Intermittent high latency (>30s) on for users who are calling our APIs from the Asia-pacific region. We are currently in the process of investigating this with our upstream service providers and will keep this page updated as we learn more and restore these services.

Components affected

Xendit Payouts Xendit Invoice Xendit Retail Outlet Xendit Virtual Accounts Xendit Cardless Credit Xendit xenPlatform Accounts Xendit eWallets Xendit Direct Debit Xendit QR Codes Xendit xenDisburse Xendit Cards Xendit PayLater Xendit xenPlatform Transfers Xendit Recurring Payments Xendit Dashboard

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 01/14/2023 08:44AM

This incident has been resolved.

MONITORING about 3 years ago - at 01/14/2023 08:32AM

Dear customers

Our monitors shows that the anomaly has stopped and system performance has recovered.
We are monitoring the situation closely and following up with our upstream provider.

INVESTIGATING about 3 years ago - at 01/14/2023 08:24AM

We are continuing to investigate this issue.

INVESTIGATING about 3 years ago - at 01/14/2023 08:01AM

Dear customers

We have detected issues in the following services:

All API services for customers in the Asia-Pacific regions.

Intermittent high latency (>30s) on for users who are calling our APIs from the Asia-pacific region.

We are currently in the process of investigating this with our upstream service providers and will keep this page updated as we learn more and restore these services.

Latest Xendit outages

EWALLET GOPAY Indonesia Disruption - about 2 hours ago

DIRECT_DEBIT MAYBANK2U Malaysia Disruption - about 2 hours ago

EWALLET GOPAY Indonesia Disruption - about 3 hours ago

Payouts Disruption in Philippines - about 4 hours ago

PAYLATER KREDIVO Indonesia Disruption - 1 day ago

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