Outage in Xendit

High Latency API Response for users in Asia Pacific

Resolved Minor
January 14, 2023 - Started almost 2 years ago - Lasted about 12 hours
Official incident page

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Outage Details

Continuing from the previous issue of affected services: All API services and Dashboard for customers connecting from the Asia-Pacific regions. Intermittent high latency (>30s) on for some of our users who are calling our APIs from the Asia-pacific region. Dashboard responsiveness may lag or error intermittently. We are currently in the process of investigating this with our upstream service providers and will keep this page updated as we learn more to restore these services.
Components affected
Xendit Payouts Xendit Invoice Xendit Retail Outlet Xendit Virtual Accounts Xendit Cardless Credit Xendit xenPlatform Accounts Xendit eWallets Xendit Direct Debit Xendit QR Codes Xendit xenDisburse Xendit Dashboard Xendit Cards Xendit PayLater Xendit xenPlatform Transfers Xendit Recurring Payments
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/15/2023 01:03AM

This incident has been resolved.

MONITORING almost 2 years ago - at 01/14/2023 02:46PM

A fix has been implemented by the upstream provider and we're monitoring the situation.

IDENTIFIED almost 2 years ago - at 01/14/2023 12:48PM

Continuing from the previous issue of affected services:

All API services and Dashboard for customers connecting from the Asia-Pacific regions.

Intermittent high latency (>30s) on for some of our users who are calling our APIs from the Asia-pacific region. Dashboard responsiveness may lag or error intermittently.

We are currently in the process of investigating this with our upstream service providers and will keep this page updated as we learn more to restore these services.

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