Outage in Xendit

PH disbursements disruption

Resolved Major

February 28, 2023 - Started about 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

Dear customers, Our disbursements product in Philippines is currently down. We have identified the root cause as a partner downtime and are working towards recovering the disbursement system with our partner. Impact - All disbursements <= 50,000 PHP will be delayed in processing - All withdrawals <= 50,000 PHP will be delayed in processing - All regional remittance payouts with amount <= 50k to PH banks and ewallets will be stuck in pending We apologize for any inconvenience caused. Sincerely, Xendit Customer Success

Components affected

Xendit Autowithdrawal

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 03/01/2023 06:02AM

This incident has been resolved.

IDENTIFIED about 3 years ago - at 03/01/2023 03:54AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 3 years ago - at 03/01/2023 03:44AM

Dear customers,

Our disbursements product in Philippines is currently down. We have identified the root cause as a partner downtime and are working towards recovering the disbursement system with our partner.

Impact
- All disbursements <= 50,000 PHP will be delayed in processing
- All withdrawals <= 50,000 PHP will be delayed in processing
- All regional remittance payouts with amount <= 50k to PH banks and ewallets will be stuck in pending

We apologize for any inconvenience caused.

Sincerely,
Xendit Customer Success

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