Outage in Xendit

Delayed Processing in PH Disbursements, Remittances and Withdrawals

Resolved Minor
March 15, 2023 - Started over 2 years ago - Lasted about 5 hours
Official incident page

Incident Report

Dear Valued Customers, We are detecting delayed disbursements to Philippines destinations. Impact: - All disbursements, withdrawals, and remittances with amount less than or equal to PHP 50,000 will be delayed until issue is resolved. - No impact for transactions with amount more than PHP 50,000. We are working with our partners to investigate the issue, and will share more details when we have one. Please refrain from transacting with amounts less than or equal to 50k PHP in the meantime. There is no impact to transaction of more than 50k PHP. We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.ph. Thank you for your understanding and cooperation.
Components affected
Xendit Autowithdrawal

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/15/2023 08:46AM

The issue has been resolved.
Thank you for your understanding and cooperation.

MONITORING over 2 years ago - at 03/15/2023 08:39AM

We have received a notice from our partner that the issue has been resolved. We will continue monitoring.

INVESTIGATING over 2 years ago - at 03/15/2023 07:48AM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 03/15/2023 07:48AM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 03/15/2023 04:12AM

Dear Valued Customers,

We are detecting delayed disbursements to Philippines destinations.

Impact:
- All disbursements, withdrawals, and remittances with amount less than or equal to PHP 50,000 will be delayed until issue is resolved.
- No impact for transactions with amount more than PHP 50,000.

We are working with our partners to investigate the issue, and will share more details when we have one.

Please refrain from transacting with amounts less than or equal to 50k PHP in the meantime. There is no impact to transaction of more than 50k PHP.

We deeply apologize for the inconvenience and the sudden announcement.

If you need further assistance, please contact us at help@xendit.ph.

Thank you for your understanding and cooperation.

Latest Xendit outages

DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption - about 2 hours ago
EWALLET SHOPEEPAY Philippines Disruption - about 4 hours ago
VIRTUAL_ACCOUNT BJB Indonesia Disruption - about 5 hours ago
EWALLET SHOPEEPAY Philippines Disruption - about 5 hours ago
Payouts Disruption in Indonesia - about 12 hours ago

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