Outage in Xendit

Delayed Processing in PH Disbursements for amount <= PHP 50K

Resolved Minor
March 16, 2023 - Started over 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

Dear Valued Customers, We are detecting delayed disbursements to Philippines destinations. Impact: - All disbursements, withdrawals, and remittances with amounts less than or equal to PHP 50,000 will be delayed until the issue is resolved. - No impact for transactions with amounts more than PHP 50,000. We are working with our partners to investigate the issue and will share more details when we have one. Please refrain from transacting with amounts less than or equal to 50k PHP in the meantime. There is no impact on transactions of more than 50k PHP. We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.ph. Thank you for your understanding and cooperation. Regards, Xendit Customer Success
Components affected
Xendit Autowithdrawal

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/16/2023 12:46PM

This incident has been resolved.

INVESTIGATING over 2 years ago - at 03/16/2023 09:05AM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 03/16/2023 08:28AM

Dear Valued Customers,

We are detecting delayed disbursements to Philippines destinations.

Impact:
- All disbursements, withdrawals, and remittances with amounts less than or equal to PHP 50,000 will be delayed until the issue is resolved.
- No impact for transactions with amounts more than PHP 50,000.

We are working with our partners to investigate the issue and will share more details when we have one.
Please refrain from transacting with amounts less than or equal to 50k PHP in the meantime. There is no impact on transactions of more than 50k PHP.

We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph.

Thank you for your understanding and cooperation.

Regards,
Xendit Customer Success

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