Outage in Xendit

Disruption to Direct Debit UBP

Resolved Minor
March 21, 2023 - Started almost 2 years ago - Lasted about 21 hours
Official incident page

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Outage Details

Dear Customers, We are currently facing an issue with one of our bank partners on high error rates for direct debit UBP payments starting 2023-03-21 at 1:43 PM. We are raising this issue with our partner. The impact to you is you would see 503 CHANNEL_UNAVAILABLE error for UBP direct debit while the issue persists. We apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.ph. Thank you for your understanding and cooperation. Regards, Xendit
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 03/22/2023 03:48AM

This incident has been resolved.

MONITORING almost 2 years ago - at 03/22/2023 12:45AM

We are monitoring the error rate and will keep you posted for any updates.

INVESTIGATING almost 2 years ago - at 03/21/2023 10:45AM

Our partner is still investigating the issue and therefore we will update you once we have more updates. Thanks

INVESTIGATING almost 2 years ago - at 03/21/2023 07:46AM

Dear Customers,

We are currently facing an issue with one of our bank partners on high error rates for direct debit UBP payments starting 2023-03-21 at 1:43 PM. We are raising this issue with our partner.

The impact to you is you would see 503 CHANNEL_UNAVAILABLE error for UBP direct debit while the issue persists.

We apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.ph.

Thank you for your understanding and cooperation.

Regards,
Xendit

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