Outage in Xendit

Intermittent Direct Debit and Checkout service disruption

Resolved Minor
May 21, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Dear customers, We observe intermittent database timeout with Payments API requests. Impacted products: - Direct Debit - Checkout Start time: May 22, 4AM GMT+7 We apologize for the inconvenience. Sincerely Xendit Customer Success
Components affected
Xendit Direct Debit
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/22/2023 12:23AM

This incident has been resolved.

MONITORING over 2 years ago - at 05/22/2023 12:07AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 2 years ago - at 05/21/2023 11:49PM

Dear customers,

We observe intermittent database timeout with Payments API requests.
Impacted products:
- Direct Debit
- Checkout

Start time: May 22, 4AM GMT+7

We apologize for the inconvenience.

Sincerely
Xendit Customer Success

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