Outage in Xendit

Direct Debit UBP unavailable

Resolved Minor
June 07, 2023 - Started over 2 years ago - Lasted about 6 hours
Official incident page

Incident Report

We have detected issues with DIRECT DEBIT UBP Payment. Entities affected: Xendit Products affected: Direct Debit Channels affected: UBP Impact End Users won’t be able to see UBP for Direct Debit when they pay Timeline Start time: 2023-06-07 10:58 AM (GMT+8) End time: Ongoing We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry or try with other payment methods. Sorry for the inconvenience caused, Sincerely, Xendit customer service

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/07/2023 09:52AM

This incident has been resolved.

INVESTIGATING over 2 years ago - at 06/07/2023 04:08AM

We have detected issues with DIRECT DEBIT UBP Payment.

Entities affected: Xendit
Products affected: Direct Debit
Channels affected: UBP

Impact
End Users won’t be able to see UBP for Direct Debit when they pay

Timeline
Start time: 2023-06-07 10:58 AM (GMT+8)
End time: Ongoing

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry or try with other payment methods.

Sorry for the inconvenience caused,

Sincerely,
Xendit customer service

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