Outage in Xendit

Intermittent issues for cards processing via MPGS

Resolved Minor
June 12, 2023 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

Dear customer, We are currently experiencing intermittent issues with our cards payment method for merchants processing cards via MPGS. Impact: - Incident start time - 18:04 (GMT+7) - Majority of auth/ capture request to MPGS are failing, merchants will receive error 500 - Merchant initiated transaction without 3DS is NOT impacted - Merchants on other card processors are not impacted We apologize for the inconvenience. Sincerely Xendit Customer Success
Components affected
Xendit Cards
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 06/12/2023 03:26PM

This incident has been resolved.

IDENTIFIED almost 2 years ago - at 06/12/2023 12:04PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 2 years ago - at 06/12/2023 12:03PM

Dear customer,

We are currently experiencing intermittent issues with our cards payment method for merchants processing cards via MPGS.

Impact:
- Incident start time - 18:04 (GMT+7)
- Majority of auth/ capture request to MPGS are failing, merchants will receive error 500
- Merchant initiated transaction without 3DS is NOT impacted
- Merchants on other card processors are not impacted

We apologize for the inconvenience.

Sincerely
Xendit Customer Success

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