Outage in Xendit

Paymaya Channel Disruption - Delayed Processing in Disbursements, eWallet, Remittances and Withdrawals

Resolved Minor
June 16, 2023 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

Dear Valued Customers, We were informed that Disbursements, Withdrawals, and Remittance are currently encountering intermittent connectivity. Impact: - Merchants will be able to initiate transactions successfully but are likely to receive delayed callbacks for payment completion. - All disbursements, withdrawals, and regional remittance payouts to PH_PAYMAYA with amounts less than 50k will be stuck in PENDING status - All other disbursement products are not affected Please refrain from transacting with amounts less than or equal to 50k PHP in the meantime. We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.ph Thank you for your understanding and cooperation. Xendit Team
Components affected
Xendit Disbursements Xendit eWallets Xendit Paymaya
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 06/16/2023 10:04AM

This incident has been resolved.

IDENTIFIED almost 2 years ago - at 06/16/2023 06:56AM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 06/16/2023 06:55AM

Dear Valued Customers,

We were informed that Disbursements, Withdrawals, and Remittance are
currently encountering intermittent connectivity.

Impact:
- Merchants will be able to initiate transactions successfully but are likely to receive delayed callbacks for payment completion.
- All disbursements, withdrawals, and regional remittance payouts to PH_PAYMAYA with amounts less than 50k will be stuck in PENDING status
- All other disbursement products are not affected

Please refrain from transacting with amounts less than or equal to 50k PHP in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Xendit Team

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