Outage in Xendit

Virtual Account Callback Send Twice

Resolved Minor
July 11, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Dear Customers, We are currently facing issue with our money in callback system We already identified the issue and working on the fix. Impact: - All callback for virtual account product sent twice to your system - No double deposit for virtual account payment We suggest you to do the following action - Audit your virtual account callback from 2 PM GMT+7 We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.co Thank you for your understanding and cooperation. Regards, Xendit Customer Support
Components affected
Xendit Virtual Accounts
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 07/11/2023 12:06PM

Dear Customers,

We already resolve the issue, and currently identifying the impacted Virtual Account callback

Impact:
- All callback for virtual account product sent twice to your system
- No double deposit for virtual account payment
- This issue not impacting integration from BI SNAP

We suggest you to do the following action
- Audit your virtual account callback from 10 July 11 AM GMT + 7 to 1 PM GMT +7 and 11 July 2023 2 PM GMT+7 to 6 PM GMT +7

We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance for auditing, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,
Xendit Customer Support

IDENTIFIED over 2 years ago - at 07/11/2023 11:04AM

Dear Customers,

We are currently facing issue with our money in callback system
We already identified the issue and working on the fix.

Impact:
- All callback for virtual account product sent twice to your system
- No double deposit for virtual account payment

We suggest you to do the following action
- Audit your virtual account callback from 2 PM GMT+7

We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,
Xendit Customer Support

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