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Dear Customers,
We already resolve the issue, and currently identifying the impacted Virtual Account callback
Impact:
- All callback for virtual account product sent twice to your system
- No double deposit for virtual account payment
- This issue not impacting integration from BI SNAP
We suggest you to do the following action
- Audit your virtual account callback from 10 July 11 AM GMT + 7 to 1 PM GMT +7 and 11 July 2023 2 PM GMT+7 to 6 PM GMT +7
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance for auditing, please contact us at help@xendit.co
Thank you for your understanding and cooperation.
Regards,
Xendit Customer Support
Dear Customers,
We are currently facing issue with our money in callback system
We already identified the issue and working on the fix.
Impact:
- All callback for virtual account product sent twice to your system
- No double deposit for virtual account payment
We suggest you to do the following action
- Audit your virtual account callback from 2 PM GMT+7
We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.co
Thank you for your understanding and cooperation.
Regards,
Xendit Customer Support
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