Outage in Xendit

Payment Links Tab in Dashboard Intermittent Issue

Resolved Minor
July 12, 2023 - Started over 2 years ago - Lasted 35 minutes
Official incident page

Incident Report

Dear Customers, We are currently facing issue with Payment Links tab We already working to find the cause and working on the fix. Impact: - Payment Links tab will encounter intermittent issue - No impact on end user invoice We suggest you to do all the operation in this dashboard: - Do hard refresh on your browser - Mac: Command + Shift + R - Win and Linux : Ctrl + F5 - And access the tab again We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.co Thank you for your understanding and cooperation. Regards, Xendit Customer Support
Components affected
Xendit Dashboard

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 07/12/2023 06:12AM

Dear Customers,

This issue is resolve in Xendit side.
However, there action needed on your side

We direct you to do all the operation in this dashboard:
- Do hard refresh on your browser
- Mac: Command + Shift + R
- Win and Linux : Ctrl + F5
- And access the tab again

Or clear all the cache in Xendit Dashboard in your browser

We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,
Xendit Customer Support

INVESTIGATING over 2 years ago - at 07/12/2023 05:39AM

Dear Customers,

We are currently facing issue with Payment Links tab
We already working to find the cause and working on the fix.

Impact:
- Payment Links tab will encounter intermittent issue
- No impact on end user invoice

We suggest you to do all the operation in this dashboard:
- Do hard refresh on your browser
- Mac: Command + Shift + R
- Win and Linux : Ctrl + F5
- And access the tab again

We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,
Xendit Customer Support

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