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Outage in Xendit

Delay in creation of settings for new accounts

Resolved Minor
September 12, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Dear customers, We are seeing a delay in the creation of settings for new accounts. Impact: New accounts created on dashboard will not be able to immediately use Checkout product and API. We will inform you when the root cause of the delay has been resolved.
Components affected
Xendit Onboarding

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 09/12/2023 03:46AM

The root cause has been fixed, we will be updating the affected accounts shortly.

IDENTIFIED over 2 years ago - at 09/12/2023 03:03AM

We have identified the root cause and are fixing the issue

INVESTIGATING over 2 years ago - at 09/12/2023 03:02AM

Dear customers,

We are seeing a delay in the creation of settings for new accounts.

Impact: New accounts created on dashboard will not be able to immediately use Checkout product and API.

We will inform you when the root cause of the delay has been resolved.

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