Outage in Xendit

Delay in activation of VAs for new accounts

Resolved Minor
September 13, 2023 - Started about 2 years ago - Lasted about 11 hours
Official incident page

Incident Report

Dear customers, We are seeing a delay in the activation of the VA product for new accounts. We are currently investigating and will keep you posted.
Components affected
Xendit Onboarding

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/14/2023 01:00AM

Dear customers,

The incident has been resolved and customers will not see any further delay in activations.

MONITORING about 2 years ago - at 09/13/2023 05:07PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 09/13/2023 04:30PM

We are working on a fix for the issue

INVESTIGATING about 2 years ago - at 09/13/2023 02:55PM

Dear customers,

We are seeing a delay in the activation of the VA product for new accounts.
We are currently investigating and will keep you posted.

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