Outage in Xendit

Delayed Processing in PH Disbursements, Remittances and Withdrawals

Resolved Major
October 02, 2023 - Started over 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

Dear Customers, Our systems have detected delayed remittances processing due to an issue with our partner. While we investigate, we expect the following impact: - All disbursements and withdrawals will have delays in processing - All regional remittance payouts to PH banks and ewallets will be stuck in pending We will continue to monitor and keep you updated as we work with the partner to investigate the issue. If you need further assistance, please contact us at help@xendit.ph. Thank you for your understanding and cooperation. Regards Xendit
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 10/02/2023 07:23AM

This incident has been resolved.

MONITORING over 1 year ago - at 10/02/2023 06:48AM

A fix has been implemented by our partner and payouts can be processed as usual. We are monitoring the situation before closing the incident

IDENTIFIED over 1 year ago - at 10/02/2023 03:27AM

Our partner has acknowledged the issue and are working on the fix

IDENTIFIED over 1 year ago - at 10/02/2023 03:00AM

Dear Customers,

Our systems have detected delayed remittances processing due to an issue with our partner. While we investigate, we expect the following impact:

- All disbursements and withdrawals will have delays in processing
- All regional remittance payouts to PH banks and ewallets will be stuck in pending

We will continue to monitor and keep you updated as we work with the partner to investigate the issue.

If you need further assistance, please contact us at help@xendit.ph. Thank you for your understanding and cooperation.

Regards
Xendit

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