Outage in Xendit

Delayed Webhook Processing

Resolved Major
October 06, 2023 - Started about 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

Dear customers, We are detecting delay in webhook processing between 9:25-9:30am GMT+7. There is a delay to deliver webhooks to your system. Payments processing remains operational as normal, merchants can check incoming transactions via Dashboard. Our teams are investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/06/2023 06:13AM

Dear customers,

Our system has been stable after monitoring period.
All affected webhooks between 9:25-9:30am GMT+7 have been reconciled successfully and deliver to your webhook URLs.
We apologize for the inconvenience caused and we thank you for your patience.

MONITORING about 1 year ago - at 10/06/2023 02:42AM

Dear customers,

We are monitoring the system closely to ensure system stability. The last error detected on our system at 9:30am GMT+7
Our teams are reconciling affected webhooks between 9:25-9:30am GMT+7

INVESTIGATING about 1 year ago - at 10/06/2023 02:37AM

Dear customers,

We are detecting delay in webhook processing between 9:25-9:30am GMT+7.
There is a delay to deliver webhooks to your system.
Payments processing remains operational as normal, merchants can check incoming transactions via Dashboard.
Our teams are investigating this issue.

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