Outage in Xendit

VA Unavailable

Resolved Major
January 05, 2024 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

Dear Merchants, We're currently experiencing high error rates when creating VAs via API and Checkouts. Our team is actively looking into this and are working on identifying and resolving as quickly as possible.
Components affected
Xendit Invoice Xendit Virtual Accounts
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/05/2024 09:43AM

This incident has been resolved.

MONITORING almost 2 years ago - at 01/05/2024 09:11AM

We've successfully reconciled > 80% of affected payments during the time window and are working on completing the rest as quickly as possible

MONITORING almost 2 years ago - at 01/05/2024 08:47AM

We've successfully reconciled > 50% of affected payments during the time window and are working on completing the rest as quickly as possible

MONITORING almost 2 years ago - at 01/05/2024 08:21AM

We have restored service levels back to normal. We are currently conducting reconciliation

INVESTIGATING almost 2 years ago - at 01/05/2024 07:42AM

Dear Merchants,

We're currently experiencing high error rates when creating VAs via API and Checkouts. Our team is actively looking into this and are working on identifying and resolving as quickly as possible.

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