Outage in Xendit

Over-The-Counter INDOMARET Indonesia Disruption

Resolved Minor
March 12, 2024 - Started 10 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) INDOMARET payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) INDOMARET cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service
Components affected
Xendit Indomaret
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 03/12/2024 07:42AM

Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

IDENTIFIED 10 months ago - at 03/12/2024 06:42AM

Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) INDOMARET payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) INDOMARET cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

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