Outage in Xendit

Issues in Subscription API

Resolved Major

October 17, 2024 - Started 3 months ago - Lasted 11 minutes
Official incident page

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Outage Details

Dear Valued Customers, We would like to inform you that the Subscription API is currently experiencing an issue. Issue Details: - Start Time: 17 October 2024, 12:36 PM (GMT+7) - Impact: Merchants will encounter a "500 Server Error" when attempting to access the Subscription API. Important Information: - This issue only affects new requests to the Subscription API. - Subscriptions that have already been created are not impacted. - Our team is actively working to resolve this issue as quickly as possible. We understand the inconvenience this may cause and sincerely apologize for any disruption to your business. If you have any urgent concerns or need further assistance, please contact our support team at help@xendit.co. Thank you for your patience and continued partnership. Best regards, Xendit Team

Components affected

Xendit Recurring Payments

Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 10/17/2024 06:05AM

This incident has been resolved.

MONITORING 3 months ago - at 10/17/2024 06:02AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 10/17/2024 05:58AM

Dear Valued Customers,

We would like to inform you that the Subscription API is currently experiencing an issue.

Issue Details:

- Start Time: 17 October 2024, 12:36 PM (GMT+7)
- Impact: Merchants will encounter a "500 Server Error" when attempting to access the Subscription API.

Important Information:

- This issue only affects new requests to the Subscription API.
- Subscriptions that have already been created are not impacted.
- Our team is actively working to resolve this issue as quickly as possible. We understand the inconvenience this may cause and sincerely apologize for any disruption to your business.

If you have any urgent concerns or need further assistance, please contact our support team at help@xendit.co.

Thank you for your patience and continued partnership.

Best regards,
Xendit Team

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