Outage in Xendit

VIRTUAL_ACCOUNT PERMATA Indonesia Disruption

Resolved Minor
December 09, 2024 - Started 13 days ago - Lasted 35 minutes
Official incident page

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Outage Details

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT PERMATA payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service
Components affected
Xendit Permata
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 12/09/2024 10:06AM

This incident has been resolved.

MONITORING 13 days ago - at 12/09/2024 09:55AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 13 days ago - at 12/09/2024 09:47AM

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT PERMATA payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

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