Outage in Xendit

Disruption on Payouts with IDR currency

Resolved Minor
April 16, 2025 - Started 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Dear valued customers We are currently observing slow processing for payouts and batch payouts with IDR currency. We are currently investigating the issue. We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.co Thank you for your understanding and cooperation. Regards, Xendit Customer Support
Components affected
Xendit Payouts
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 04/16/2025 09:46AM

This incident has been resolved.

IDENTIFIED 2 months ago - at 04/16/2025 09:02AM

Dear Valued Customers,

All payouts with currency IDR created after 3.30 PM GMT+7 will be normally processed. We are still working to reprocess Payouts kept in the PENDING state, which was created between 1 - 3.29 pm GMT+7.

We apologize for the inconvenience caused and will keep this status page updated.

Thank you for your cooperation

Regards,
Xendit Customer Support

INVESTIGATING 2 months ago - at 04/16/2025 07:41AM

Dear valued customers

We are currently observing slow processing for payouts and batch payouts with IDR currency.

We are currently investigating the issue.

We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,
Xendit Customer Support

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