Outage in Xendit

Payouts Disruption in Indonesia

Resolved Minor

May 16, 2025 - Started 12 months ago - Lasted 1 day
Official incident page

Incident Report

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 5000-250000000 Other banks and Ewallets: 50000001-100000000

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 05/18/2025 03:30AM

This incident has been resolved.

IDENTIFIED 12 months ago - at 05/17/2025 10:00PM

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.

IDENTIFIED 12 months ago - at 05/17/2025 09:40PM

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 5000-250000000
BNI: 1-9999, above 100000001
Other banks and Ewallets: 50000001-100000000

IDENTIFIED 12 months ago - at 05/17/2025 09:20PM

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 5000-250000000
BNI: above 250000001
Other banks and Ewallets: 50000001-100000000

IDENTIFIED 12 months ago - at 05/17/2025 09:01PM

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 5000-500000000
BNI: above 250000001
Other banks and Ewallets: 50000001-100000000

IDENTIFIED 12 months ago - at 05/17/2025 08:01PM

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-500000000
BNI: 1-9999, above 100000001
MANDIRI: 50000001-100000000
Other banks and Ewallets: 1-9999, 100000001-250000000

IDENTIFIED 12 months ago - at 05/17/2025 07:50PM

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-500000000
BNI: 1-9999, above 100000001
MANDIRI: 10000-100000000
Other banks and Ewallets: 1-9999, 100000001-250000000

IDENTIFIED 12 months ago - at 05/17/2025 07:40PM

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-500000000
BNI: 1-9999, above 100000001
MANDIRI: 10000-100000000
PERMATA: 1-9999, above 100000001
Other banks and Ewallets: 1-250000000

IDENTIFIED 12 months ago - at 05/17/2025 07:31PM

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-500000000
BNI: 1-9999, above 100000001
MANDIRI: 10000-100000000
Other banks and Ewallets: 1-9999, 100000001-250000000

IDENTIFIED 12 months ago - at 05/17/2025 07:10PM

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: 10000-100000000
Other banks and Ewallets: 1-9999, 100000001-250000000

IDENTIFIED 12 months ago - at 05/17/2025 07:00PM

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: 1-250000000
PERMATA: 1-9999, above 100000001
Other banks and Ewallets: 1-250000000

IDENTIFIED 12 months ago - at 05/17/2025 06:30PM

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: All amount
MANDIRI: 1-250000000
PERMATA: 1-9999, above 100000001
Other banks and Ewallets: 1-250000000

IDENTIFIED 12 months ago - at 05/17/2025 06:10PM

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: 1-250000000
MANDIRI: 1-250000000
PERMATA: All amount
Other banks and Ewallets: 1-250000000

IDENTIFIED 12 months ago - at 05/17/2025 06:01PM

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: 1-9999, 100000001-250000000
MANDIRI: 1-250000000
Other banks and Ewallets: 1-9999, 100000001-250000000

IDENTIFIED 12 months ago - at 05/17/2025 05:50PM

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: 1-250000000
MANDIRI: 1-250000000
Other banks and Ewallets: 1-250000000

IDENTIFIED 12 months ago - at 05/17/2025 04:00PM

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: 1-250000000
MANDIRI: 10000-100000000
Other banks and Ewallets: 1-250000000

IDENTIFIED 12 months ago - at 05/17/2025 02:20PM

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 5000-9999, 100000001-250000000
Other banks and Ewallets: 50000001-100000000

IDENTIFIED 12 months ago - at 05/17/2025 02:01PM

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 5000-9999, 100000001-500000000
Other banks and Ewallets: 50000001-100000000

IDENTIFIED 12 months ago - at 05/17/2025 12:50PM

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 5000-9999, 100000001-250000000
Other banks and Ewallets: 50000001-100000000

IDENTIFIED 12 months ago - at 05/17/2025 04:30AM

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.

IDENTIFIED 12 months ago - at 05/16/2025 10:00PM

IDENTIFIED 12 months ago - at 05/16/2025 09:40PM

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 5000-250000000
BNI: 5000-9999, 100000001-250000000
Other banks and Ewallets: 50000001-100000000

IDENTIFIED 12 months ago - at 05/16/2025 09:30PM

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 5000-250000000
Other banks and Ewallets: 50000001-100000000

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