Outage in Xendit
Degradation on XenPlatform Subaccount Creation API
Resolved MajorIncident Report
Dear Customer,
We are currently experiencing an issue where merchants are unable to create XenPlatform sub-accounts. Our team is actively investigating the cause of this problem and is working to resolve it as quickly as possible.
We understand the importance of this feature for your business operations and apologize for any inconvenience this may cause.
We will provide further updates as more information becomes available.
Components affected
Xendit xenPlatform AccountsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 07/29/2025 01:13PM
We are pleased to inform you that the issue affecting the creation of XenPlatform sub-accounts has now been resolved.
Our team has addressed the root cause, and all systems are now operating normally. If you encountered an error while attempting to create a sub-account previously, we kindly request that you try again.
We sincerely apologize for any disruption this may have caused to your business operations. Thank you for your patience and understanding as we worked to resolve this matter. If you continue to experience any issues, please do not hesitate to contact our support team.
MONITORING
9 months ago - at 07/29/2025 01:08PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
9 months ago - at 07/29/2025 01:01PM
Dear Customer,
We are currently experiencing an issue where merchants are unable to create XenPlatform sub-accounts. Our team is actively investigating the cause of this problem and is working to resolve it as quickly as possible.
We understand the importance of this feature for your business operations and apologize for any inconvenience this may cause.
We will provide further updates as more information becomes available.
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