Outage in Xendit

Card Payment 3D-Secure Disruption

Resolved Minor

August 28, 2025 - Started 8 months ago - Lasted about 2 hours
Official incident page

Incident Report

Dear Valued Merchants, We have confirmed that there has been an on-going issue with our bank partner which are causing card payments to timeout on 3DS. Start Time : 3:00 P.M. (GMT+7) Impact during this incident : - Card payments will receive timeout error on 3DS step and transaction will fail We are closely following up with our bank partner on this issue We will provide an update here as soon as possible and we sincerely apologize for the inconvenience caused. Best regards, Xendit Customer Service Team

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/28/2025 10:48AM

This incident has been resolved.

INVESTIGATING 8 months ago - at 08/28/2025 09:10AM

Dear Valued Merchants,

We have confirmed that there has been an on-going issue with our bank partner which are causing card payments to timeout on 3DS.

Start Time : 3:00 P.M. (GMT+7)

Impact during this incident :
- Card payments will receive timeout error on 3DS step and transaction will fail

We are closely following up with our bank partner on this issue

We will provide an update here as soon as possible and we sincerely apologize for the inconvenience caused.

Best regards,
Xendit Customer Service Team

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