Outage in Xendit

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved Minor
October 18, 2025 - Started about 3 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end. Impact: - New virtual accounts cannot be created We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

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Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 10/18/2025 04:45PM

Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

IDENTIFIED about 3 hours ago - at 10/18/2025 04:39PM

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

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