Outage in Xendit

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved Minor
October 23, 2025 - Started about 4 hours ago - Lasted 27 minutes
Official incident page

Incident Report

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

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Latest Updates ( sorted recent to last )
RESOLVED about 4 hours ago - at 10/23/2025 05:40AM

Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

IDENTIFIED about 4 hours ago - at 10/23/2025 05:34AM

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

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