Outage in Xendit

Over-The-Counter MLHUILLIER Philippines Disruption

Minor
November 01, 2025 - Started about 7 hours ago
Official incident page

Incident Report

Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) MLHUILLIER payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) MLHUILLIER cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

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Latest Updates ( sorted recent to last )
IDENTIFIED about 7 hours ago - at 11/01/2025 09:08AM

Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) MLHUILLIER payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) MLHUILLIER cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

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