Outage in Xendit

Disruption on API and Dashboard

Resolved Minor

November 18, 2025 - Started 2 months ago - Lasted about 9 hours
Official incident page

Incident Report

Dear customers, We are experiencing several connectivity issues to Xendit Dashboard, Checkout page, and API when receiving a request from server and client located in South East Asia, due to an issue with our network partner, Cloudflare. We're currently working with our network partner to resolve the issue We apologize for inconvenience and we will share more update when we have one Regards, Xendit Customer Service

Components affected

Xendit Dashboard Xendit Onboarding Xendit xenInvoice Xendit xenBatch Xendit Autowithdrawal Xendit Cards Xendit eWallets Xendit Virtual Accounts Xendit Retail Outlet Xendit Recurring Payments Xendit Payouts Xendit xenPlatform Accounts Xendit Direct Debit Xendit Invoice Xendit PayLater Xendit QR Codes Xendit xenPlatform Transfers

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 11/18/2025 08:54PM

Our partner has managed to resolve this incident at 2:28 AM GTM+7. This incident has been resolved

MONITORING 2 months ago - at 11/18/2025 02:18PM

A mitigation has been deployed by our partner. They are working on recover the services

https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

IDENTIFIED 2 months ago - at 11/18/2025 11:56AM

Dear Valued Customers,

Our partner, Cloudflare has acknowledged the issue of their global outage. We’re working closely with them to solve this issue

https://www.cloudflarestatus.com/

Regards,
Xendit Customer Service

INVESTIGATING 2 months ago - at 11/18/2025 11:49AM

Dear customers,

We are experiencing several connectivity issues to Xendit Dashboard, Checkout page, and API when receiving a request from server and client located in South East Asia, due to an issue with our network partner, Cloudflare.

We're currently working with our network partner to resolve the issue

We apologize for inconvenience and we will share more update when we have one

Regards,
Xendit Customer Service

Latest Xendit outages

DIRECT_DEBIT MAYBANK2U Malaysia Disruption - about 1 hour ago

Payouts Disruption in Indonesia - about 2 hours ago

Over-The-Counter ECPAY_LOAN Philippines Disruption - about 6 hours ago

Over-The-Counter ECPAY_LOAN Philippines Disruption - about 8 hours ago

Over-The-Counter ECPAY_LOAN Philippines Disruption - about 13 hours ago

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