Outage in Xendit

VIRTUAL_ACCOUNT BSI Indonesia Disruption

Resolved Minor

February 05, 2026 - Started about 12 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BSI payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

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Latest Updates ( sorted recent to last )

RESOLVED about 10 hours ago - at 02/05/2026 01:14PM

Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

IDENTIFIED about 12 hours ago - at 02/05/2026 11:17AM

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BSI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

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