Outage in xMatters

Issue Discovered - Service disruption in North America Region – Partial Outage

Resolved Major
July 01, 2024 - Started 6 months ago - Lasted about 2 hours
Official incident page

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Outage Details

xMatters monitoring tools have identified a potential issue with xMatters for some clients in the North America region. We are currently investigating the issue and will update as information becomes available. If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Components affected
xMatters Web Interface
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 07/01/2024 08:21AM

The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.

MONITORING 6 months ago - at 07/01/2024 06:39AM

The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.

INVESTIGATING 6 months ago - at 07/01/2024 06:23AM

xMatters monitoring tools have identified a potential issue with xMatters for some clients in the North America region. We are currently investigating the issue and will update as information becomes available.

If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.

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