Outage in xMatters
Issue Discovered - Service disruption in All Regions – Conferencing
Resolved MajorIncident Report
xMatters monitoring tools have identified a issue with xMatters Conferencing and Voice calls for clients in All Regions. The issue is due to downstream provider outages.
Components affected
xMatters Voice Notifications xMatters Voice Notifications xMatters Voice Notifications xMatters Conferencing xMatters Conferencing xMatters ConferencingNeed to monitor xMatters outages?
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 10/21/2025 04:34PM
Our provider has confirmed the issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.
MONITORING
3 days ago - at 10/20/2025 12:23PM
Our downstream providers have deployed a fix and testing shows conferencing and voice systems are now working as expected. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
IDENTIFIED
3 days ago - at 10/20/2025 10:20AM
xMatters monitoring tools have identified a issue with xMatters Conferencing and Voice calls for clients in All Regions. The issue is due to downstream provider outages.
Latest xMatters outages
Issue Discovered - Degraded performance in North American Region – Integration Platform - 13 days ago
xMatters - Support Center - support.xmatters.com - 4 months ago
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