Outage in xMatters
Issue Discovered - Service disruption in North American Region - Multiple Services
Resolved MinorIncident Report
Summary AI Generated
A service disruption affected xMatters On-Demand for some North American clients tied to a single database cluster, impacting all major services including API, notifications (voice, email, SMS), the Integration Platform, Conferencing, Mobile App, and Web Interface. The incident lasted approximately 31 minutes before the Incident Response team deployed a fix. All services were fully restored following a monitoring period to confirm stability.
xMatters monitoring tools have identified an issue with xMatters On-Demand for some clients located in the North America region, limited to one database cluster. We are currently investigating the issue and will update as information becomes available.
If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Components affected
xMatters Web Interface xMatters Email Notifications xMatters SMS Notifications xMatters Voice Notifications xMatters Conferencing xMatters Integration Platform xMatters API xMatters Mobile AppTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 07/01/2026 08:21PM
The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.
MONITORING
19 days ago - at 07/01/2026 08:07PM
The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
INVESTIGATING
19 days ago - at 07/01/2026 07:53PM
xMatters monitoring tools have identified an issue with xMatters On-Demand for some clients located in the North America region, limited to one database cluster. We are currently investigating the issue and will update as information becomes available.
If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
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