Outage in xMatters
Issue Discovered - Service disruption in All Regions – SMS Notification to the US and Canada
Major
September 21, 2026 - Started 10 days ago
Official incident page
Official incident page
Incident Report
xMatters has identified an issue with xMatters SMS Notification for some clients in All Regions to numbers in the United States and Canada from our short code 87961. We have failed over to our secondary short code 66936. We are currently investigating the issue and will update as information becomes available.
If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Components affected
xMatters SMS Notifications xMatters SMS Notifications xMatters SMS NotificationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
10 days ago - at 09/21/2026 06:41PM
All SMS traffic to the US and Canada is now being delivered through our secondary short code 66936. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
INVESTIGATING
10 days ago - at 09/21/2026 06:14PM
xMatters has identified an issue with xMatters SMS Notification for some clients in All Regions to numbers in the United States and Canada from our short code 87961. We have failed over to our secondary short code 66936. We are currently investigating the issue and will update as information becomes available.
If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
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