Outage in xMatters
Issue Discovered - Service disruption in North American Region - Multiple Services
Resolved MinorIncident Report
Summary AI Generated
A 4-hour disruption affected xMatters On-Demand for North American clients, causing notification delivery delays across all major services including SMS, voice, email, API, mobile app, web interface, conferencing, and the integration platform. Investigation revealed that notifications were actually being delivered, but a reporting bug caused the Alert report to falsely display them as "Not Notified." All services were fully restored by the end of the incident.
xMatters has identified an issue with xMatters On-Demand for some clients located in the North America region. We are seeing delays in notification deliveries. We are currently investigating the issue and will update as information becomes available.
Please see incident details for specific services impacted.
If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Components affected
xMatters SMS Notifications xMatters Voice Notifications xMatters API xMatters Mobile App xMatters Web Interface xMatters Email Notifications xMatters Conferencing xMatters Integration PlatformTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 11/13/2026 05:55AM
The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.
IDENTIFIED
3 days ago - at 11/13/2026 04:23AM
We have identified that notification delivery is occurring, but is not reflected correctly in reporting. The Alert report is falsely showing delivered notifications as "Not Notified". We are continuing to investigate the issue.
IDENTIFIED
3 days ago - at 11/13/2026 02:16AM
The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
INVESTIGATING
3 days ago - at 11/13/2026 01:58AM
xMatters has identified an issue with xMatters On-Demand for some clients located in the North America region. We are seeing delays in notification deliveries. We are currently investigating the issue and will update as information becomes available.
Please see incident details for specific services impacted.
If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Latest xMatters outages
Issue Discovered - Service disruption in North American Region - Multiple Services - about 2 months ago
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