Outage in xMatters
Issue Discovered - Service disruption in North American Region - Multiple Services
Major
October 01, 2026 - Started about 1 hour ago
Official incident page
Official incident page
Incident Report
xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in the North America region. We are currently investigating the issue and will update as information becomes available.
Please see incident details for specific services impacted.
If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Components affected
xMatters Web Interface xMatters Email Notifications xMatters SMS Notifications xMatters Voice Notifications xMatters Conferencing xMatters Integration Platform xMatters API xMatters Mobile AppTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
about 1 hour ago - at 10/01/2026 05:45PM
The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
IDENTIFIED
about 1 hour ago - at 10/01/2026 05:40PM
The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
INVESTIGATING
about 1 hour ago - at 10/01/2026 05:30PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 hour ago - at 10/01/2026 05:22PM
xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in the North America region. We are currently investigating the issue and will update as information becomes available.
Please see incident details for specific services impacted.
If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
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