Outage in xMatters
Issue Discovered - Service disruption in North American Region - Multiple Services
Resolved MajorIncident Report
Summary AI Generated
xMatters experienced a major service disruption lasting approximately 1.6 hours affecting North American region clients across all core services, including the web interface, notifications (email, SMS, voice), conferencing, integrations, API, and mobile app. The incident response team identified the root cause and deployed a fix, monitoring stability before confirming full restoration. All services were fully restored within the same day.
xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in the North America region. We are currently investigating the issue and will update as information becomes available.
Please see incident details for specific services impacted.
If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Components affected
xMatters Conferencing xMatters Web Interface xMatters Mobile App xMatters Integration Platform xMatters API xMatters Voice Notifications xMatters SMS Notifications xMatters Email NotificationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 10/01/2026 06:56PM
The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.
MONITORING
about 2 months ago - at 10/01/2026 05:45PM
The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
IDENTIFIED
about 2 months ago - at 10/01/2026 05:40PM
The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
INVESTIGATING
about 2 months ago - at 10/01/2026 05:30PM
We are continuing to investigate this issue.
INVESTIGATING
about 2 months ago - at 10/01/2026 05:22PM
xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in the North America region. We are currently investigating the issue and will update as information becomes available.
Please see incident details for specific services impacted.
If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Latest xMatters outages
Issue Discovered - Service disruption in All Regions – SMS Notification to the US and Canada - about 2 months ago
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