Outage in xMatters
Issue Discovered - Service disruption in Europe Region – Web User Interface
Resolved MajorIncident Report
Summary AI Generated
The xMatters Web User Interface experienced a service disruption affecting clients in the Europe region, preventing access to some pages including Alert details which produced errors. The incident lasted 38 minutes before the xMatters Incident Response team identified the root cause, deployed a fix, and fully restored all services.
xMatters have identified a potential issue with the xMatters Web User Interface for some clients located in the Europe region. Accessing some pages including Alert details produces an error. We are currently investigating the issue and will update as information becomes available.
If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Components affected
xMatters Web InterfaceTrusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 05/01/2026 09:19AM
The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.
MONITORING
7 days ago - at 05/01/2026 09:03AM
The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
IDENTIFIED
7 days ago - at 05/01/2026 09:01AM
The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
INVESTIGATING
7 days ago - at 05/01/2026 08:45AM
xMatters have identified a potential issue with the xMatters Web User Interface for some clients located in the Europe region. Accessing some pages including Alert details produces an error. We are currently investigating the issue and will update as information becomes available.
If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Latest xMatters outages
Issue Discovered - Service disruption in North American Region – API - about 1 month ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
