Outage in xMatters
Issue Discovered - Service disruption in North American Region – API
Resolved MinorIncident Report
Summary AI Generated
The xMatters API experienced intermittent timeouts for some clients in the North America region, which also caused issues with running reports in the system. The incident lasted 31 minutes before the Incident Response team deployed a fix and restored all services.
xMatters monitoring tools have identified a potential issue with the API for some clients located in the North America region. We are currently investigating the issue and will update as information becomes available.
If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Components affected
xMatters APINeed to monitor xMatters outages?
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 04/01/2026 02:36PM
The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.
MONITORING
2 days ago - at 04/01/2026 02:33PM
The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
IDENTIFIED
2 days ago - at 04/01/2026 02:30PM
The xMatters Incident Response team has identified an issue with the API for some clients located in the North America region which is causing some intermittent API timeouts. This is also causing issues with running reports in the system. We are currently investigating the issue and will update as information becomes available.
INVESTIGATING
2 days ago - at 04/01/2026 02:06PM
xMatters monitoring tools have identified a potential issue with the API for some clients located in the North America region. We are currently investigating the issue and will update as information becomes available.
If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
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