Outage in xMatters

Issue Discovered - Service disruption in All Regions – SSO login to Web User Interface

Resolved Minor

March 10, 2026 - Started 4 days ago - Lasted 17 minutes
Official incident page

Incident Report

Summary AI Generated

xMatters experienced a service disruption where some users were unable to login to the Web User Interface using SSO authentication across all regions. Users could still access the system using native login as a workaround during the incident. The issue was resolved after 17 minutes with all services restored to normal operation.

We have reports that some users are not able to login to xMatters using SSO to login to the xMatters Web User Interface in All Regions. We are currently investigating the issue and will update as information becomes available. Native Login still works to bypass SSO. If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.

Components affected

xMatters Web Interface xMatters Web Interface xMatters Web Interface

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Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 03/10/2026 08:54PM

The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.

INVESTIGATING 4 days ago - at 03/10/2026 08:36PM

We have reports that some users are not able to login to xMatters using SSO to login to the xMatters Web User Interface in All Regions. We are currently investigating the issue and will update as information becomes available.

Native Login still works to bypass SSO.

If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.

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