Outage in Xplenty

Intermittent connection issue to REST API and Database connections

Resolved Minor
October 12, 2022 - Started about 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

Reports of intermittent connection issues to REST API and Databases received. Our engineering team is investigating and will provide an update as soon as we have more information.
Components affected
Xplenty API
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Latest Updates ( sorted recent to last )
IDENTIFIED about 3 years ago - at 10/12/2022 06:32PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 3 years ago - at 10/12/2022 06:29PM

Our Engineering has identified the connection issues are only impacting our Virginia Region. We will have more updates as they become available.

INVESTIGATING about 3 years ago - at 10/12/2022 05:53PM

We are continuing to investigate this issue.

INVESTIGATING about 3 years ago - at 10/12/2022 05:48PM

Reports of intermittent connection issues to REST API and Databases received. Our engineering team is investigating and will provide an update as soon as we have more information.

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