Outage in Xplenty

Intermittent Dashboard and API Issues

Resolved Major
September 16, 2024 - Started about 1 year ago - Lasted about 18 hours
Official incident page

Incident Report

We are currently investigating this issue which may have been potentially caused by the database migration maintenance from earlier.
Components affected
Xplenty API
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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/17/2024 05:16AM

The updates seem to have resolved the issue and the incident has been resolved.

MONITORING about 1 year ago - at 09/16/2024 05:52PM

A measure has been implemented and we are monitoring the results. The issue may have been caused by a database resource issue and we have yet to confirm.

Thank you for your patience and we apologize for the inconvenience caused.

INVESTIGATING about 1 year ago - at 09/16/2024 03:13PM

We are continuing to investigate the issue with our upstream provider.

INVESTIGATING about 1 year ago - at 09/16/2024 11:22AM

We are currently investigating this issue which may have been potentially caused by the database migration maintenance from earlier.

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