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Outage in Xplenty

Salesforce related jobs are failing with "system down" error

Resolved Major
May 21, 2026 - Started 4 days ago - Lasted about 7 hours
Official incident page

Incident Report

Issue - There’s a Salesforce service disruption. During a service disruption, end users can’t access the service. Please refer to more on Salesforce status - https://status.salesforce.com/incidents/20004038 Affected integrate.io jobs having the Salesforce connectors (Source/destination) are failing with an error message : Error Occurred While Authenticating: { "error" : "system_down", "error_description" : "system may be currently unavailable" }

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 05/22/2026 05:09AM

Please be advised that the Salesforce incident has been fully resolved. You can view the official status update here: https://status.salesforce.com/incidents/20004038

We kindly ask that you check your jobs utilizing Salesforce connectors; all integrations should now be fully functional.

Should you have any further questions or continue to experience issues, please do not hesitate to reach out to us at support@integrate.io

INVESTIGATING 4 days ago - at 05/21/2026 10:27PM

Issue - There’s a Salesforce service disruption. During a service disruption, end users can’t access the service.

Please refer to more on Salesforce status - https://status.salesforce.com/incidents/20004038

Affected integrate.io jobs having the Salesforce connectors (Source/destination) are failing with an error message :

Error Occurred While Authenticating:
{ "error" : "system_down", "error_description" : "system may be currently unavailable" }

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