Outage in yasoon

Sending bot messages via Automation not working

Resolved Major
April 09, 2024 - Started 9 months ago - Lasted about 4 hours
Official incident page

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Outage Details

It's currently not possible to use the "send bot message" Automation action - we are investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 04/09/2024 06:53PM

We have confirmed this issue has been fully resolved now. Sorry for any inconvenience this may have caused!

MONITORING 9 months ago - at 04/09/2024 03:42PM

A fix is in the process of rolling out and should be live for all instances in ~1hour

IDENTIFIED 9 months ago - at 04/09/2024 03:05PM

We have identified the issue is related to a missing permission on a database index. We are working on a solution right now.

INVESTIGATING 9 months ago - at 04/09/2024 02:51PM

It's currently not possible to use the "send bot message" Automation action - we are investigating the issue.

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