Outage in Yext

Errors in Search Serving

Resolved Major
December 16, 2024 - Started 5 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating reports of errors in Search Serving.
Components affected
Yext Answers Serving
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 12/16/2024 08:17PM

This incident has been resolved.

MONITORING 5 days ago - at 12/16/2024 07:06PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 days ago - at 12/16/2024 05:06PM

We have identified the issue and failed over the impacted serving regions. Error rates are returning to normal in production.

Sandbox search serving remains offline.

INVESTIGATING 5 days ago - at 12/16/2024 05:02PM

We are seeing high error rates in production and an outage in sandbox, we are working to put a fix in place.

Other APIs appear to be operating normally

INVESTIGATING 5 days ago - at 12/16/2024 05:00PM

We are investigating reports of errors in Search Serving.

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